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Sankey diagram of Otis Worldwide Corporation. A complete text table follows the diagram.
Service generated 68% of quarterly sales but 94% of segment profit, revealing the economics behind the installed-base flywheel
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Segment operating profit excludes corporate and unallocated items and therefore differs from consolidated operating profit. The chart compares the economics of Otis's two reported operating segments, not consolidated net income.
Labels and narrative explain the filing. A category marked “arithmetic bridge” or “residual” is calculated from reported totals, rather than a separately reported line.
| Category | Stage | Value | Notes |
|---|---|---|---|
| New elevators and escalators | 1 | $1.1B | 32% of company sales |
| Maintenance, repair & modernization | 1 | $2.4B | 68% of company sales |
| New Equipment segment profit | 2 | $38M | 3.3% segment margin |
| New Equipment costs | 2 | $1.1B | Manufacturing, installation and overhead |
| Service segment profit | 2 | $556M | 23.0% segment margin |
| Service costs | 2 | $1.9B | Field labor, materials and overhead |
| From | To | Value |
|---|---|---|
| New elevators and escalators | New Equipment segment profit | $38M |
| New elevators and escalators | New Equipment costs | $1.1B |
| Maintenance, repair & modernization | Service segment profit | $556M |
| Maintenance, repair & modernization | Service costs | $1.9B |